These General Terms and Conditions (hereinafter T&C) contain the conditions for the use of the service available on the www.teesz.hu website (hereinafter: website) by the user (hereinafter: User). The technical information required for the use of the website, which is not contained in these GTC, is provided by the information available on the website. By using the website, the User acknowledges and accepts the provisions of these General Terms and Conditions.
General Terms and Conditions are regulated by Hungarian laws.
2. Service Provider
Name: Közösségi Kávétermelő Kft. - Coop Roastery Ltd.
Headquarters: Pók u. 9. , Nagykovácsi, 2094, Hungary
Mailing address: Pók u. 9. , Nagykovácsi, 2094, Hungary
Representative Name: Coop Roastery Customer Service * we only have online customer service!
Company registration number: 01-09-327416
Name of Registering Court: Fővárosi Törvényszék Cégbírósága
Tax number: 26383800-2-13
Community tax number: HU26383800
Account managing financial institution: OTP BANK Nyrt.:
Account number: HU64117070312145241900000000
IBAN account number: HU35117071102145487500000000
Email address: info@cooproastery.hu
3. Service
The service provider sells coffee products and food coloring on the website.
4. Terms of use
4.1. Responsibility
The User may use the website solely at his own risk and accepts that the Service Provider shall not be liable for material or non-material damages arising during use, for breach of contract caused intentionally, by gross negligence, or criminally, as well as for breach of contract that damages life, limb, or health. in addition.
The Service Provider disclaims all responsibility for the behaviour of website users and that the User is fully and exclusively responsible for his own behavior.
The User is obliged to ensure that, when using the website, he does not directly or indirectly violate the rights of third parties or the laws.
The Service Provider is entitled, but not obliged, to check the content (for example, comments) made available by the Users during the use of the website, and with regard to the published content, the Service Provider is entitled, but not obliged, to look for signs of illegal activity and assumes no responsibility for them.
4.2. Copyrights
The entire website (texts, images, graphic elements, etc...) is protected by copyright, so it is forbidden to copy, modify or distribute it for commercial purposes!
5. Shopping on the website
5.1. Order process
5.1.1.
The website provides users with product presentations and online ordering. The User can browse the website using the menu items. The products are listed in a category system. All sale products available in the store can be found in the Sale products category. Each product is individually marked with the start and end dates of the promotion, or the start date and while supplies last. You can find the products for which the store offers a quantity discount when ordering more than one item under the More for cheaper menu item. In the New products menu, you can find the products that are newly available on the website.
By clicking on the name of the category, you can see the list of products installed in it. If all the products in a given category do not fit on one page, you can use the numbers above and below the products to page. From the product list, the detailed product page can be accessed by clicking on the product name, here you can find out about the detailed characteristics and price of the product you want to order.
On the website, it is possible to search for a product based on a keyword. Product results matching the search criteria are displayed as a list, similar to the categories.
The selected product can be placed in the basket using the basket button, next to the button the required number of pieces can be set. The User can check the contents of the basket using the Basket menu item. Here you can change the quantity of the product in the basket you want to order, or you can delete the given item. You can also use the Empty Basket button to completely empty the basket. The User can continue the purchase process by clicking the Order button. As a second step, it is possible to enter, register, and purchase without registration.
In case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address and, if different, the delivery address. In addition to the above data, a password must also be entered for registration. The User can find out about the successful registration by e-mail and on the website. The User can request the cancellation of his registration by e-mail from the Service Provider, in which case he must register again for a new purchase. The User is responsible for keeping access data confidential. The User is responsible for updating his data and is obliged to notify the Service Provider if he becomes aware that his data has been misused by a third party. In case of forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the order process can be continued by entering their e-mail address and password.
As the next step of the order, the User must choose the payment and delivery method that suits him. With the help of a summary page, the User can check all the previously entered data and the products they want to order and their quantities. In case of data entry errors, you can use the pencil icon to correct the entered data. If you find everything suitable, you can finalize your order using the Submit Order button. You will receive confirmation of this on the website or by e-mail. If you notice incorrect data after recording the order (e.g. in the confirmation e-mail), you must report it to the Service Provider immediately, but no later than within 24 hours.
Regardless of the intention to order, the User can log in using the Customer Login window or the Login menu item. After logging in, a Change Data menu item appears, where you can change the data you entered during registration, as well as the data of your placed order and track its status.
5.1.2. Validity of tickets purchased for education
Tickets purchased for training can be used for participation in training within 3 months from the date of purchase.
We will not refund the price of tickets previously purchased for education.
5.2. Binding offer, confirmation
The Service Provider informs the User about the confirmation within 48 hours. If the User does not receive this confirmation within 48 hours, the User is released from his obligation to make an offer and is not obliged to take delivery of the ordered products.
The confirmation e-mail contains the data entered during the purchase, the order data, the name and price of the product(s) ordered, the chosen payment and delivery methods, the order number, as well as the User's comments about the order.
5.3. Creation of the contract It is possible to conclude the contract in Hungarian. Placing an order is considered a contract concluded electronically, which is subject to the provisions of Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. the provisions of the law are applicable accordingly. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
In addition to the automatic confirmation e-mail, the Service Provider sends the User a second e-mail (separate acceptance e-mail) within 48 hours, with which the User accepts the offer, and thus the contract is concluded upon receipt of a separate e-mail regarding the acceptance of the offer by the Service Provider is created and not by the receipt of an automatic order confirmation e-mail within 48 hours.
5.4. Registration of the contract
The contract concluded via the website is not considered a written contract, the Service Provider does not file it, and it is not accessible afterwards.
5.5. Invoice
The Service Provider issues an electronic invoice and sends it to the User after confirmation.
If the User wishes to request a separate invoice for certain items, please indicate this in the comments section.
5.6. Payment
5.6.1. Forward reference 5.6.2. Cash on delivery In the case of cash on delivery, the Service Provider charges a handling and administration fee of HUF 300.
5.6.3. Bank card payment https://www.borgun.com/hu/
When receiving the product, the User is obliged to check whether the product is undamaged. If there is damage to the packaging or the product, the User can ask the courier to take a report, because upon receiving the product from the courier and signing the document certifying the receipt, the quantity and quality of the product is accepted, which means that after the acceptance, the User has only the right of withdrawal may live, therefore, after the departure of the person carrying out the delivery, the Service Provider is unable to accept quantity and quality complaints afterwards.
If the packaging or the product is visibly damaged at the time of receipt, and the damage occurred before the receipt of the goods, the Service Provider provides the return or replacement of the product free of charge. The Service Provider assumes no responsibility for damage detected after receipt!
Shipping costs:
https://www.teesz.hu/shop_contact.php
The delivery deadline is on working days.
6. Right of Withdrawal
6.1. Procedure for exercising the right of withdrawal
The provisions of this point apply only to natural persons acting outside the scope of their profession, independent occupation or business activity who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter referred to as the Consumer).
To withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the product or, in the case of multiple products, the last delivered product by the Consumer or a third party indicated by him, other than the carrier.
45/2014. (II. 26.) Pursuant to the Government Decree, the customer may cancel the purchase without giving any reason within 14 days of receiving the product. The Buyer's right of withdrawal can be exercised by making a clear statement to this effect by e-mail info@teesz.hu, or by Article 45/2014. (II. 26.) You can also exercise it by post, using the sample declaration in Annex No. 2 of Government Decree.
The consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by mail, fax or electronic mail) to the Service Provider using the contact details indicated in point 1 of these General Terms and Conditions. For this purpose, the Consumer can also use the withdrawal statement sample attached to the order confirmation e-mail. The Consumer exercises his right of withdrawal within the deadline if he sends his cancellation statement to the Service Provider before the expiry of the above-mentioned deadline.
The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 5.
In both cases, the Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by e-mail.
In case of cancellation in writing, it shall be considered valid if the Consumer sends his statement to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.
In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification via e-mail or fax, the time the e-mail or fax was sent is taken into account for the calculation of the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.
In the event of cancellation, the Consumer must return the ordered product to the Service Provider's address indicated in point 1 without undue delay, but no later than within 14 days of the notification of cancellation. The deadline is considered to have been met if the Consumer sends the product (posts it or hands it over to the courier he ordered) before the 14-day deadline expires.
The cost of returning the product to the Service Provider's address is borne by the Consumer. The Service Provider is unable to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.
If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the receipt of the Consumer's withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for the additional costs that arose as a result, that the Consumer has chosen a different mode of transport than the cheapest usual mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
The Consumer can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature, properties and operation of the product.
6.2. In which cases does the Consumer not have the right of withdrawal
In the case of a contract for the provision of a service, after the completion of the service as a whole, if the Service Provider has started the performance with the express, prior consent of the Consumer, and the Consumer has acknowledged that he will lose his right of termination after the completion of the service as a whole.
With regard to a product or service whose price or fee cannot be influenced by the Service Provider, it depends on possible fluctuations in the money market even during the 14-day withdrawal period.
In the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the User.
Regarding a perishable product or a product that retains its quality for a short time.
With regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene.
With regard to a product which, due to its nature, is inseparably mixed with other products after delivery.
With regard to an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the Service Provider, and whose price was agreed upon by the parties when concluding the sales contract, however, the contract will only be fulfilled after the thirtieth day from its conclusion.
In the case of a business contract in which the Service Provider visits the User at the express request of the Consumer in order to carry out urgent repair or maintenance work.
With regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the Consumer has opened the packaging after delivery.
Regarding newspapers, magazines and periodicals, with the exception of subscription contracts.
In the case of contracts concluded at a public auction.
With the exception of services for residential purposes, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for completion specified in the contract has been agreed.
With regard to digital data content provided on a non-physical data carrier, if the Service Provider has started performance with the express, prior consent of the Consumer, and the Consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.
7. Warranty
7.1. Merchantability warranty
In the event of defective performance by the Service Provider, the User may enforce a warranty claim against the company in accordance with the provisions of Act V of 2013 on the Civil Code.
In the case of a consumer contract, the User who qualifies as a Consumer can assert his warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year limitation period, the User can no longer assert his accessory warranty rights.
In the case of a contract not concluded with the Consumer, the User may enforce his warranty claims within the 1-year limitation period from the date of receipt.
The User may - at his or her choice - make use of the following accessory warranty claims: He may request repair or replacement, unless the fulfillment of the requirement chosen by the Buyer is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other requirements. If the User did not or could not request the repair or replacement, he can request a proportional reduction of the compensation, or the User can repair the defect at the company's expense, or have it repaired by someone else, or - in the last case - withdraw from the contract.
The User may switch from his chosen accessory warranty right to another, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.
The User is obliged to report the error immediately after its discovery, but no later than within two (2) months from the discovery of the error.
The User can enforce his accessory warranty claim directly against the company.
In the event of a defect detected within six months of the performance (i.e. after delivery, acceptance), it must be assumed that the defect already existed at the time of performance, unless this assumption is incompatible with the nature of the defect or the nature of the product. The Service Provider is only released from the warranty if it refutes this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the User. Based on this, the Service Provider is not obliged to accept the User's objection, if he can properly prove that the cause of the error is a consequence of the improper use of the product. However, six months after the performance, the burden of proof reverses, i.e. in the event of a dispute, the User must prove that the defect already existed at the time of performance.
7.2. Product warranty
Product warranty can only arise in the event of a defect in a movable thing (product). In this case, the User who qualifies as a Consumer - according to his choice - according to 7.1. you can enforce your right or product warranty claim specified in point.
As a product warranty claim, the User may only request the repair or replacement of the defective product.
The product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
The User may assert a product warranty claim within two (2) years from the date the product was placed on the market by the manufacturer. After this deadline, you will lose this right.
The User may exercise his product warranty claim only against the manufacturer or distributor of the movable object.
The User must prove the defect of the product in the event of a product warranty claim.
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
the product was not manufactured or marketed as part of its business activities, or the defect was not detectable according to the state of science and technology at the time of placing it on the market or the defect of the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Due to the same fault, claims for accessory warranty and product warranty cannot be asserted at the same time, in parallel with each other. However, in the case of successful enforcement of a product warranty claim, the User may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.
7.3. Warranty
151/2003 on the mandatory warranty for certain consumer durables in relation to the mandatory warranty for certain consumer durables. (IX.22.) government decree contains regulations. The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.
Banded warranty period (1-2-3 years) depending on the price of the product The duration of the warranty has been banded depending on the price of the product:
In the case of a sale price of HUF 10,000 but not exceeding HUF 100,000, one year Exceeding HUF 100,000 but not exceeding HUF 250,000
In the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000, two years Three years above the sale price of HUF 250,000. The warranty period starts on the day the consumer product is handed over to the consumer or, if the company or its representative performs the commissioning. In case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the consumer could not use the consumer product as intended due to the defect.
Electronic warranty card - by email or in downloadable form Of course, it is still possible to issue and hand over a paper-based warranty card, but the company can now also decide to hand over the warranty card to the consumer electronically - by e-mail or as a downloadable document. The e-warranty ticket can even be the invoice, if its content meets the requirements for the warranty ticket (for the mandatory content elements of the warranty ticket, see here, § 3).
It is possible to hand over the warranty ticket as an electronic document, not by sending it directly, but to make it available to the consumer in the form of a download address, but in this case, the downloadability of the electronic warranty ticket must be ensured until the end of the warranty period.
The company is obliged to hand over the warranty card electronically no later than the day after the handover or commissioning of the product.
If the product cannot be repaired: exchange or refund of purchase price within eight days If, during the first repair of the consumer product during the warranty period, the company determines that the consumer product cannot be repaired, the company is obliged to replace the consumer product within eight days, unless otherwise ordered by the consumer. If it is not possible to exchange the consumer product, the company is obliged to refund the purchase price to the consumer within eight days.
If the product can be repaired, but not within 15 days - information obligation The business must still "endeavour" to repair the product within 15 days. What is new is that if the repair time exceeds 15 days, the company must inform the consumer of the expected duration of the repair on the 15th day at the latest (this information can be checked by consumer protection). The information can also be provided electronically if the consumer has consented to this in advance.
If the product cannot be repaired within 30 days: exchange or refund of the purchase price within 8 days If the consumer item is not repaired within the thirtieth day from the notification of the repair request to the company, - in the absence of a different order from the consumer - the company is obliged to replace the consumer product within eight days after the unsuccessful expiration of the thirty-day deadline. If it is not possible to replace the consumer product, the company is obliged to refund the purchase price to the consumer within eight days after the ineffective expiry of the thirty-day correction period.
If the product breaks for the fourth time: exchange or refund of the purchase price within 8 days If, during the warranty period, the consumer item fails again after being repaired three times - unless otherwise ordered by the consumer - the company is obliged to replace the consumer item within eight days. If it is not possible to exchange the consumer product, the company must refund the purchase price to the consumer within eight days. The three times correction does not apply to the same error!
The consumer decides where to go for repairs In the case of products covered by a mandatory warranty purchased after January 1, 2021, the consumer may, of his choice, assert his claim for repair directly at the company's headquarters, any location, branch, or at the repair service indicated by the company on the warranty card.
Preservation of the packaging is not mandatory for validating the warranty The legislator closed an old debate by stating - in view of the violation of rights often experienced during consumer protection investigations that the company requires the original packaging of the product to be preserved in order to enforce the warranty - that the rights arising from the warranty can be enforced with the warranty certificate, which cannot be made a condition of the return of the opened packaging of a consumer product by the consumer.
Mandatory content elements of the expert opinion Whether it is the first six months of the accessory warranty period or the entire warranty period, if the company is of the opinion that it is not a hidden defect, but that the defect was caused by the consumer, e.g. by improper use, due to the presumption of defective performance, the company is obliged to prove this with an expert opinion. The mandatory content element of the expert opinion is defined by law as follows:
name and address of the customer
business name and address
subject of investigation
examination fee amount
examination fee
obliged to pay an examination fee
date of product arrival
date of purchase
the date of notification of a quality objection
consumer complaint
test methods
examination findings with justification
information
others
Due to the same error, the User may not assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, in parallel with each other, but otherwise, the User's rights arising from the warranty are in accordance with Article 7.1. and 7.2. regardless of the rights defined in point
7.4. Validation of warranty claims
The User can validate his warranty claims at the following contacts:
Name: Közösségi Kávétermelő Kft. - Coop Roastery Ltd.
Mailing address: 2094 Nagykovacsi, Pók u. 9., Hungary
Phone number: +36-20/597-3121
E-mail address: info@cooproastery.hu
8. Legal enforcement options
8.1. Place, time and method of handling complaints
The User can submit consumer complaints about the product or the Service Provider's activities at the following contact details:
Name: Közösségi Kávétermelő Kft. - Coop Roastery Ltd.
Mailing address: 2094 Nagykovácsi, Pók u. 9., Hungary
The Service Provider will remedy the verbal complaint immediately, if it has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint or if the User does not agree with the handling of the complaint, the Service Provider will record the complaint - which will be kept for five years, together with the substantive response to the complaint.
The Service Provider is obliged to hand over a copy of the protocol to the User on the spot in case of a verbal complaint made in person (on the business premises), or if this is not possible, then proceed according to the rules for written complaints detailed below.
In the case of a verbal complaint communicated by telephone or using other electronic communication services, the Service Provider shall send a copy of the protocol to the User at the latest at the same time as the substantive response.
In all other cases, the Service Provider acts according to the rules for written complaints.
The Service Provider assigns a unique identifier to a complaint recorded on the phone or using another communication device, which simplifies the retrieval of the complaint later on.
The Service Provider shall respond to the complaint received in writing within 30 days. According to this contract, the measure means mailing.
If the complaint is rejected, the Service Provider will inform the User of the reason for the rejection.
8.2. Other Remedies
If any consumer dispute between the Service Provider and the User is not settled during negotiations with the Service Provider, the following legal enforcement options are open to the User:
Filing a complaint with the consumer protection authority, Initiating the conciliation board procedure (the contact details of the competent Conciliation Board according to the seat of the Service Provider must be indicated), Initiating legal proceedings.
9. Others
9.1. General Terms and Conditions, modification of prices
The Service Provider may modify these GTC, the prices of the products sold on the website and other indicated prices at any time with a non-retroactive effect.
9.2. Technical limitations
Shopping on the website presupposes the User's knowledge and acceptance of the possibilities and limitations of the Internet, with particular regard to technical performance and errors that may arise. The Service Provider is not responsible if any operational error is detected in the internet network, which prevents the operation of the website and the purchase.
9.3. Privacy policy
The data protection policy of the service provider is available at the following address: https://www.teesz.hu/shop_contact.php
Entry into force
Date of entry into force of these General Terms and Conditions: 01.01.2021.
Privacy Policy
DATA PROTECTION INFORMATION - www.teesz.hu/us/
Közösségi Kávétermelő Kft. (hereinafter: Service Provider) operates an online store on the website www.teesz.hu (hereinafter: Website),
during which it manages the data of website visitors and website registrants (hereinafter: Users). In connection with the management of data, the Service Provider hereby informs the Users about the personal data it manages on the Website, the principles and practices followed in the management of personal data, as well as the manner and possibilities of exercising the rights of the persons concerned.
The service provider respects the personal rights of its website visitors; handles recorded personal data confidentially, in accordance with data protection legislation and international recommendations, in accordance with this Data Management Information.
By using the Website, the User accepts the following and consents to the data management defined below.
DEFINITIONS
Data subject (User): identified on the basis of any specific personal data or - directly or indirectly -
identifiable natural person;
2. Personal data: data that can be associated with the data subject - especially the data subject's name, identification mark, and one or more physical, physiological, mental, economic, cultural or social characteristics of the data subject - as well as any conclusions about the data subject that can be drawn from the data;
3. consent: the voluntary and decisive declaration of the data subject's will, which is based on adequate information, and with which he gives his unequivocal consent to the processing of his personal data - in full or covering certain operations;
4. protest: the statement of the data subject objecting to the processing of his personal data and requesting the termination of data processing or the deletion of processed data;
5. data controller: the natural or legal person or organization without legal personality who, independently or together with others, determines the purpose of data management, makes and implements decisions regarding data management (including the device used), or the person entrusted by him/her executed with a data processor;
6. data management: regardless of the procedure used, any operation performed on the data or a set of operations, thus
especially collecting, recording, recording, organizing, storing, changing, using, querying, transmitting,
disclosure, coordination or connection, blocking, deletion and destruction, as well as prevention of further use of the data, taking photographs, audio or image recordings, as well as physical characteristics suitable for identifying the person (e.g. fingerprint or palm print, DNA sample, iris image) recording;
7. data processing: performing technical tasks related to data management operations, regardless of the method and tool used to perform the operations, as well as the place of application, provided that the technical task is performed on the data;
8. data processor: a natural or legal person, or an organization without legal personality, who processes data on the basis of the contract concluded with the data controller - including the conclusion of a contract based on the provisions of the law;
9. data transmission: making the data available to a specific third party;
10. disclosure: making the data available to anyone;
11. data deletion: rendering the data unrecognizable in such a way that their recovery is no longer possible;
12. data blocking: providing the data with an identification mark for the purpose of limiting the further processing of the data permanently or for a specified time;
13. data destruction: complete physical destruction of the data carrier containing the data;
14. third party: a natural or legal person, or an organization without legal personality, who is not the same as the person concerned, the data controller or the data processor;
PURPOSE OF DATA MANAGEMENT
The purpose of data management:
Fulfillment of orders placed in the online store, Sending a newsletter, delivery of orders, invoicing.
LEGAL BASIS OF DATA MANAGEMENT
Data processing by the Service Provider is governed by Article 6, paragraph (1) point a) of the GDPR and Act CXII of 2011 on the right to self-determination of information and freedom of information. TV. (Infotv.) Section 5 (1) According to point a), the user's voluntary consent to data management based on adequate information (hereinafter: Consent);
NAME OF THE SERVICE PROVIDER
Name: Közösségi Kávétermelő Kft. - Coop Roastery Ltd.
Headquarters: 2094 Nagykovácsi, Pók u. 9., Hungary
Name of representative: János Kópházi
Company register number: 01-09-327416
Tax number: 26383800-2-13
EU tax number: HU26383800
Phone number: +36-20/597-3121
Email: info@cooproastery.hu
PERIOD OF DATA MANAGEMENT
The duration of processing the data of registered Buyers begins with registration and lasts until it is deleted upon request. Cancellation of registration can be requested at the e-mail address info@teesz.hu. Cancellation of registration is possible if the Buyer does not have an order in progress. The cancellation deadline is 5 working days from the receipt of the request.
In the case of a newsletter, the Data Controller manages the data provided by the User during subscription to the newsletter until the User unsubscribes from the newsletter by clicking on the "Unsubscribe" button at the bottom of the newsletter or requests to be removed from the list of subscribers to the newsletter by email or post. In case of unsubscribing, the Service Provider will delete the User's data after receiving the request (by email, post or by clicking on the "Unsubscribe" button) and will no longer send newsletters to the User.
The logged data is stored by the system for 6 months from the date of logging, with the exception of the date of the last visit, which is automatically overwritten.
The above provisions do not affect the fulfillment of retention obligations defined in legislation (e.g. accounting legislation), as well as data processing based on additional consents given during registration on the Website or in any other way.
DETERMINATION OF THE SCOPE OF MANAGED DATA
Technical data
The User's IP address, the operating system used, the browser used.
Only the Service Provider has access to the data obtained in this way, not the Users; The identity and profile of the User cannot be inferred from these data, as the Service Provider uses this information exclusively for the technical operation of the Website and for statistical purposes - in a way that is not suitable for personal identification.
Registration
The range of data that must be provided during registration or purchase without registration:
Your e-mail address, which also serves as a unique identifier Full name Phone number Billing data Shipping data Newsletter
When subscribing to the newsletter, the User must provide the Service Provider with their email address and full name.
The newsletter has direct marketing elements and contains advertising. The Service Provider manages the data provided by the User when using the newsletter.
DATA RELATING TO COOKIE PLACEMENT
The Service Provider stores the following cookies in order to enable shopping on the Website
cookie used for a password-protected session, the cookie used for the shopping cart, cookie for security purposes In these cases, the prior consent of the data subject is not required.
The Service Provider stores the following types of cookies for the time specified below in order to make the Website's convenience functions usable:
source identifier - 60 days last viewed products - 60 days recommended products - 60 days mobile version, design change - 365 days basket storage - 365 days exit offer - 30 days Data storage takes place on the data subject's IT device. The data subject has the option to delete and block cookies in the browser menu;
The Website may also contain links to external servers (not managed by the Service Provider), the pages accessible through these links may place their own cookies or other files on the computer, collect data or request personal data.
The Service Provider excludes all responsibility for these.
RANGE OF PERSONS WITH KNOWLEDGE OF THE DATA, DATA TRANSMISSION, DATA PROCESSING
The Service Provider and the Service Provider's internal employees are primarily entitled to know the data, they will not be published, they will not be passed on to third parties, only if it is absolutely necessary to fulfill the order.
The Service Provider may use a data processor for the operation of the underlying IT system, the fulfillment of orders, and settlement of accounts:
Hosting provider: UNAS Online Kft
9400 Sopron, Major köz 2. I/15
Representative: Tamás Kóczán
Company registration number: 08-09-015594
Registering Court: Company Court of Győr Court
Tax number: 14114113-2-08
Phone number: +36-99/505-376
E-mail: unas@unas.hu
Data processors:
Courier: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
WEBSHIPPY Hungary Logistics and Transport Limited Liability Company
2151 Feet, 0221/12.
Company registration number: 13 09 213880
Tax number: 25569421-2-13 info@webshippy.com
Financial service provider:
Barion Payment Zrt.
Headquarters: 1117 Budapest, Infopark sétány 1. Building I. 5th floor 5. Registering company court: Company Court of the Capital City Court Company registration number: Cg. 01-10-048552 Tax number: 25353192-2-43 Community tax number: HU25353192 Activity license number: H-EN-I-1064/2013 Electronic money issuing institution identifier: 25353192 Data management registration number: NAIH-73794/2014
Email and hosting provider:
Google Inc.
Google is included in the compliance decision of the European Commission under Article 45 of the GDPR and in the Commission's executive decision 2016/1260, as well as on the USA - EU Privacy Shield List established based on these, i.e. the transfer of data here is not considered a transfer to a third country outside the European Union data transmission and does not require a separate permission from the data subjects, and the data transmission there is permitted based on Article 45 of the GDPR. These companies have undertaken to comply with the GDPR.
In addition to the above, personal data relating to the User may only be forwarded in the case required by law or based on the User's consent.
The service provider is entitled to transfer the personal data it manages to a third party.
Legal basis for data transfer: User's consent, Infotv. Paragraph (1) of § 5, or electronic commerce
services, and paragraph (3).
DATA SECURITY
The Service Provider takes all necessary steps to ensure the security of the personal data provided by the Users both during network communication and during data storage and protection. Access to personal data is strictly limited to prevent unauthorized access, unauthorized changes, and unauthorized use of personal data.
USER RIGHTS AND REMEDIES
Right of access: you can request information about what kind of data we process, for what purpose, for how long, to whom we transfer it, and where the data we process comes from.
Right to rectification: if your data changes or we recorded it incorrectly, you can request that your data be rectified, corrected, or clarified.
Right to deletion: in the cases defined by law, you can request that your data processed by us be deleted.
Right to restrict data processing: in the cases defined by law, you can request that data processing be restricted.
Right to data portability: You can request the portability of your data by contacting our data protection officer, by exercising this right you can request that we release your data of the type defined by law, or transfer it directly to another service provider indicated by you based on your special request and authorization.
If you submit the above requests, we will act in accordance with the law and inform you within one month of the measures we have taken based on your request.
Right to withdraw consent: when we process your data based on your consent, you have the right to withdraw your consent at any time, which, however, does not affect the legality of our data processing prior to the withdrawal of your consent.
Right to complain: if you have been violated in relation to our data management, you have the right to submit a complaint to the competent supervisory authority:
National Data Protection and Freedom of Information Authority Website: http://naih.hu Postal address: 1530 Budapest, Pf.: 5. Email: ugyfelszolgalat@naih.hu Phone number: +36 (1) 391-1400
In addition to the above, you can also file a lawsuit against Közösségi Kávétermelő Kft. in the event of a violation of the protection of personal data before the Metropolitan Court.
Right to object: If, based on the above, we process your data based on legitimate interests, you can separately object to this legitimate interest.
USE OF EMAIL ADDRESSES
The Service Provider undertakes not to send e-mails to the e-mail addresses provided by the Users during registration, with the exception of e-mails related to the services used by the User, as well as newsletters sent with the User's consent.
The Service Provider must pay special attention to the legality of the use of the electronic mail addresses it manages, so it only uses them in the manner specified in the Data Management Information Sheet for sending informative e-mails.
Management of e-mail addresses in the first place
identification of the User, it serves to maintain contact during the fulfillment of orders and the use of services, so e-mails are sent primarily for this purpose.
OTHERS
The Service Provider reserves the right to unilaterally modify this Privacy Notice with prior notification to the Users. After the amendment enters into force, the User accepts the contents of the amended Data Management Information by using the service.
If the User provided third-party data during registration to use the service or caused damage in any way while using the Website, the Service Provider is entitled to claim compensation from the User. In such a case, the Service Provider will provide all possible assistance to the acting authorities in order to establish the identity of the person violating the law.
Date of entry into force of the Data Management Notice: 25.05.2018.
How to buy?
Order Process and Terms of Purchase
Our online store is designed for easy and quick navigation, allowing customers to browse through products effortlessly using the menu options. You can explore the available products through the "Products" menu, where you'll first see product categories. By selecting a category, you'll view products listed with their names, prices, and images. Click the cart icon to add items to your cart. If all products don’t fit on one page, you can navigate using the page numbers above or below the product list.
The "Promotions" category lists all discounted items in the store, including specific start and end dates or the note "while supplies last." The "Bulk Discounts" section offers savings on bulk orders, and "New Arrivals" features the latest products in our store.
To learn more about a product, click on its name or image to access the "Product Details" page. All prices displayed in our store are gross prices, including VAT.
You can also search for products in our store. For a simple search, just enter a keyword, and the system will display matching results. For an advanced search, use the "Detailed Search" option, where you can specify the category and product attributes. The results are displayed just like in the "Products" menu, with the option to browse pages and view product details.
In the "Information" section, you'll find essential details about the store, including contact information, shipping and payment methods, store discounts, and a way to email the store operator. To view this information, please CLICK HERE.
You can check your cart's contents by clicking the "Cart" button. Here, you can adjust the quantity of each item, remove items, or empty the cart altogether by clicking "Empty Cart." To proceed with your order, click "Order."
When placing an order, you'll need to provide your contact, shipping, and billing details. For your convenience, you can register an account in our store, allowing you to save your details for future purchases. After registering, you can log in using your email and password. If login is unsuccessful, a pop-up window will notify you. Once logged in, you’ll see a "Logout" button, and an "Edit Details" option to update your information.
If you forget your password, use the password recovery function by entering your registered email. We will send you a temporary password by email, which you should change immediately for security reasons.
On the cart page, after clicking "Order," you'll proceed to the "Payment and Shipping Methods" page, where you can select your preferred options. Note that partial deliveries are not available. If you have funds in your virtual account, or a coupon or promotion code, you can apply it to reduce the order total. To continue, click "Next." You'll then see a summary of your order details, which you can review before finalizing. If everything is correct, confirm your order by clicking "Submit Order." If you chose to pay by card, you can complete the payment by clicking "Pay Now." If you decide against card payment, select "Other Payment Method."
You can track your order status until it's completed via the "Profile" menu. Here, you can view all past orders with their numbers and amounts. Each order has a unique number, and clicking on it will show the order's details. You can print the order, refill your cart with the same items, or make a payment if you selected a card payment. You can also view and apply any store discounts from the "Discounts" tab.
Key Features of the Contract
The date of your order is when it is submitted through the store to the seller. An order is usually confirmed when the seller acknowledges it via email or phone. The automatic confirmation sent by the system does not count as this acknowledgment. The specific form and deadline of the confirmation depend on the seller. If no shipping time is indicated on the product page or elsewhere on the website, it will be provided in the confirmation email. In the "Information" menu, you'll find the seller's contact details, where you can address warranty claims, other complaints, or request information about a product or order. The electronic contract between the seller and the buyer is not considered a written contract, so it is not filed and will not be available in paper form later. The language of the electronic contract and any further communication will be Hungarian. Please note that we are not responsible for typographical errors or incorrect data! The product descriptions on the website are for informational purposes only and may not contain all details about the product. For the official product description, please visit the manufacturer's website.
The minimum amount of purchases in our store is 25 EUR gross, excluding delivery fees.
Right of Withdrawal
You may exercise your unconditional right to withdraw from the contract under Government Decrees 45/2014. (II. 26.). For online purchases, you can withdraw from the contract within 14 (fourteen) business days of receiving the goods without providing a reason. To do so, submit a written declaration within the specified period. The receipt date is verified by the postal delivery note or courier receipt. In case of withdrawal, the Seller must refund the total amount paid (purchase price and shipping costs) promptly, but no later than 30 (thirty) days after the withdrawal and return of the goods. Note that the Buyer is responsible for all costs associated with returning the goods in case of withdrawal. The Seller may seek compensation for damages resulting from improper use of the goods. Warranty rights also apply to online purchases; if a product is factory defective, please contact us with your quality complaint.
To view the laws and regulations regarding consumer protection, CLICK HERE.
Warranty
The Seller's liability for warranties and guarantees is governed by the Civil Code, Government Decree 151/2003 (IX. 22.), GKM Decree 49/2003 (VII.30.), and Government Decree 72/2005 (IV. 21.).
Warranty Information:
The warranty applies only to durable goods such as washing machines, computers, and televisions. If the purchased product is faulty, the buyer has the right to submit a complaint. In such cases, the buyer must notify our online store immediately via email or phone. You can find our contact information by CLICKING HERE. We will investigate complaints within 15 (fifteen) business days of the report. The warranty period is 6 (six) months. The buyer has 2 (two) years to exercise their warranty rights. Warranty claims allow the buyer to request the repair or replacement of the product, or a reduction in the purchase price. Warranty claims are not valid for damages caused by improper use. Even for discounted goods, the warranty can be claimed, and complaints regarding quality can be made unless the reason for the discount was clearly stated by the retailer.
For regulations and laws regarding consumer protection, CLICK HERE.
Data Protection Policy
General Legal Statement:
This data protection declaration (hereinafter referred to as the "Declaration") outlines the rules regarding the handling of personal data in connection with order fulfillment, service provision, and newsletter distribution for products available for purchase in our online store. By using our service, users agree to the terms of this Declaration, which is always available on the website. The operator of the online store reserves the right to modify this statement at any time. The operator acknowledges the binding nature of this legal statement. If a visitor has any questions that are unclear based on this statement, please write to us, and our colleague will respond. The operator is committed to maintaining the highest level of service quality, but assumes no liability for any damages that may result from the use of the service.
Data Processing Principles:
The operator is committed to protecting visitors' personal data and considers the protection of users' informational self-determination rights of utmost importance. The operator handles visitors' personal data confidentially and takes all security, technical, and organizational measures necessary to guarantee data security. Below, we present our data processing principles and the expectations that the operator sets for itself as a data controller. The operator's data protection concept is based on voluntary consent informed by the users at every phase of service usage. The operator's data processing principles comply with current data protection legislation.
The operator processes personal data for order fulfillment, and personal data is only disclosed to third parties with the user's explicit consent. By submitting an order, the buyer agrees to have their personal data transferred to the delivery company. Personal data from users is only forwarded to third parties in a manner that strips the data of personally identifying information. The operator does not combine personal data collected from users with data from other sources. User data will not be transferred abroad. The operator retains general statistics and analysis from user data for an unlimited period, from which no conclusions can be drawn about the individual.
The online store does not collect sensitive data (such as race, ethnicity, political opinions, religious beliefs, trade union membership, health status, or sexual life). The online store’s services are used voluntarily. Users must acknowledge that placing an order requires registration.
If legally required, the operator will provide personal data to requesting authorities if all legal conditions are met. Users acknowledge this and will not object. The operator accepts and processes user requests for data modification, access, deletion, and information regarding data management, and will respond as soon as possible, but no later than 30 days. Links to external websites may appear on the online store; the operator is not responsible for their data management practices. This statement only applies to the online store operated by the company.
Recording Technical Data from Visitors:
When visiting the online store, the system records users' IP addresses, operating system, browser type, and the URL of visited pages. This data collection is primarily for technical purposes, ensuring the system’s continuous operation. Analyzing this data also helps evaluate user behavior and improve service quality. The operator does not attempt to identify individual users based on this data and does not combine it with other information.
Customer Registration:
To make a purchase, the buyer must provide necessary information, such as billing and shipping details, phone number, email address, and a password for future logins. Buyers can also subscribe to newsletters during registration, which can be canceled at any time. The system confirms the registration via email. The buyer is responsible for keeping their password confidential. The operator is not liable for damages or disadvantages arising from third-party misuse of login information. Users agree to receive technical messages via email. Upon request, the operator will delete registered data from the system, but only after the user confirms the request via email.
Newsletter Subscription:
Besides registration, visitors can subscribe to newsletters by providing their email address, name, and optionally, their address in the newsletter box. By clicking subscribe, the user consents to receiving newsletters, which they can unsubscribe from at any time.
Writing Reviews:
Users may write reviews or forum posts without registering, by providing their name and email address. Both the name and email address will be made public, so only submit a review if you agree with this condition.
Arukereso.hu Trusted Shop Program:
To facilitate the Trusted Shop program by www.arukereso.hu, after each purchase, the buyer’s email address and the purchased product’s name will be forwarded to arukereso.hu for customer feedback and display. Personal data is handled in accordance with the arukereso.hu Privacy Policy.
Contact, Legal Remedy:
You can find the operator's contact information on the "Information" page. If the buyer feels that their data protection rights have been violated, they may act in accordance with the law on the protection of personal data.
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