FAQ

Can you provide information over the phone?

We do not offer phone support at this time. Please reach out to us via email at info@cooproastery.hu or through the chat interface on our website and we will promptly respond in writing.

Is it possible to make a purchase without placing an order beforehand?

No need to worry, simply place your order online and receive real-time updates on your purchase status.

Is it possible to pick up the order in person?

No, it is not.

The bank card payment failed, what should I do?

Please place a new order and attempt payment using a bank card or transfer the purchase amount to our account at Coop Roastery Ltd. IBAN: HU64 1170 7031 2145 2419 0000 0000

If I order a product today, when will I receive it?

If you order a product that is currently in stock, we will dispatch it to you within the next working day. The shipment or delivery should be completed within 3 working days after dispatch.

How do I know if a product is in stock?

Our online store system displays a green tick for products in stock. Products that are available for ordering depend on the stock of our European wholesale partners.

Do you also ship abroad?

Yes, in the European Union and in the UK.